Return and Refund Policy

Welcome to Sydneyclo's 30 Days Easy Free Returns – where your satisfaction is our ultimate style statement. We believe that every purchase should bring joy, and if it doesn’t, our return process is as effortless and chic as our designs. Here’s everything you need to know about returning and refunding your order:

• Return Policy Overview:
 - Return Period: You have 30 days from the day you receive your order to return items.
 - Condition: Items must be returned unused, in their original condition, and with the original packaging.
 - Free Returns: We cover the return shipping costs – absolutely free!

• How to Return an Item:
 - Contact Us: Shoot us an email at info@sydneyclo.com with your order number and the reason for your return.
 - Receive Return Instructions: We’ll reply with a return authorization and a detailed, step-by-step guide on how to proceed.
 - Pack Your Item: Carefully pack your item in its original packaging, including all accessories, labels, and documents.
 - Print the Shipping Label: We’ll provide you with a prepaid shipping label. Just print it out and securely attach it to your package.
 - Send It Back: Drop off your package at the nearest shipping location as outlined in our return instructions.

• Refund Process:
 - Inspection: Once your return arrives, we’ll inspect the item to ensure it meets our return criteria.
 - Refund: After a successful inspection, your refund will be processed. It may take up to 5 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
 - Exchange: If you’d prefer an exchange for a different item, size, or color, just let us know – we’re happy to help make it right!

• Non-Returnable Items:
 For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

• Contact Information:
 - Email: info@sydneyclo.com
 - Phone: +61483961392
 - Contact Form: Accessible via our website
 - Customer Service Hours: Monday to Saturday, from 9:00 am to 7:00 pm. We strive to respond within 24-48 hours.

At Sydneyclo, we’re committed to making your shopping experience as flawless and fashionable as our collections. If you need any further assistance or have any questions about our return and refund policy, feel free to reach out – we’re here to help!